Payment Policy

By placing an order with BeutiQ, you agree to the terms outlined below.

1. Secure Payments

At BeutiQ, all payments are processed through secure and trusted payment gateways to ensure a safe shopping experience.

We support secure checkout protection and encrypted payment processing for customer safety.

2. Accepted Payment Methods

We currently accept the following payment options:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (COD) for selected locations

Additional payment options such as EMI or Pay Later services may be introduced in the future.

3. Order Confirmation

Orders are processed only after successful payment confirmation.

For Cash on Delivery orders, confirmation may be required through phone call, SMS, WhatsApp, or email before shipment.

4. Cash on Delivery (COD)

Cash on Delivery is available for selected pin codes and eligible orders.

Please note:

• COD availability may vary by location
• COD may not be available for high-value orders
• BeutiQ reserves the right to disable COD for suspicious or repeated failed orders

5. Payment Security

BeutiQ does not store sensitive payment information such as:

• Card numbers
• CVV numbers
• Banking passwords

Payments are securely handled by trusted third-party payment providers.

Return & Replacement Policy

6. 7-Day Easy Return & Replacement

We offer a simple and customer-friendly 7-day return/replacement policy.

Customers may request a return or replacement within 7 days of delivery if:

• The wrong product was received
• The item arrived damaged
• The product has a manufacturing defect
• The size received is incorrect

7. Conditions for Returns

To be eligible for a return or replacement:

• Product must be unused and unwashed
• Original tags and packaging must be intact
• Product should be returned in original condition
• Return request must be submitted within the eligible timeframe

BeutiQ reserves the right to reject returns that do not meet these conditions.

8. Non-Returnable Products

For hygiene, safety, and customization reasons, certain products are non-returnable and non-refundable, including:

• Beauty and cosmetic products
• Innerwear or personal-use items
• Customized or personalized products
• Opened skincare or hygiene products
• Final sale or clearance items

These restrictions help maintain product quality and customer safety.

9. Damaged or Wrong Product Claims

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

• Order number
• Product photos
• Package photos
• Unboxing video (recommended)

An unboxing video or clear images may be required to verify claims related to damaged or missing items.

10. Size Exchange Policy

If the product size does not fit properly:

• Customers may request a size exchange (subject to availability)
• If replacement stock is unavailable, store credit or refund options may be offered

Products must remain unused with original tags attached.

Refund Policy

11. Refund Eligibility

Refunds may be approved in situations such as:

• Wrong product delivered
• Damaged product received
• Product unavailable after payment
• Approved return requests

Refunds are generally issued to the original payment method.

12. Store Credit Option

For selected cases such as:

• Change of mind
• Exchange requests
• Minor preference issues

BeutiQ may offer:

• Store credit
• Coupon codes
• Product exchange

This helps us continue offering affordable pricing and quality service.

13. Refund Processing Time

Once approved, refunds are usually processed within 5–7 business days.

Actual credit timing may vary depending on:

• Banks
• Payment providers
• Card issuers
• Wallet services

14. Order Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, customers should contact BeutiQ support as quickly as possible.

15. Failed or Duplicate Payments

If payment is deducted but the order is not confirmed:

• The amount is usually reversed automatically by the payment provider
• Processing time depends on the bank or payment gateway

Customers may contact support if the issue remains unresolved.

Important Notes

16. Fraud Prevention

BeutiQ reserves the right to:

• Reject suspicious return requests
• Limit repeated return abuse
• Cancel fraudulent orders
• Request additional verification if necessary

17. Policy Updates

BeutiQ may update or modify this policy at any time without prior notice.

Updated policies become effective immediately after publication on the website.

Contact Us

If you have questions regarding payments, returns, exchanges, or refunds, please contact us:

BeutiQ Support Team
Email: support@beutiq.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Customer Trust Promise

At BeutiQ, we aim to provide:

• Secure payments
• Easy returns
• Quick support
• Transparent policies
• A smooth shopping experience for every customer

Thank you for shopping with BeutiQ.